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Mobile Tickets

The Monument tickets will be distributed through mobile delivery and accessed by ticket holders through digital wallets on smartphones. The move to mobile ticketing allows for faster delivery of tickets to guests, contactless transactions at gates and more flexibility to ticket holders.

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DOWNLOADING FROM EMAIL

 

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STEP 1

You will receive an email from tickets@themonument.live with the subject "Your Mobile Tickets". Using your phone, click on the link for the event you want to add to your phone.

 

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STEP 2

Tap to save your tickets to your smartphone. Tap the button(s) to add your tickets to your Apple Wallet or Google Pay App. Tickets will be saved on your phone for easy access. Note: You must tap the icon for each seat to add them to the digital wallet. 
   
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STEP 3 (APPLE)

If you choose Apple Wallet, tap the ‘Add’ button to add your tickets to your Apple Wallet. On event day, your iPhone will notify you on your home screen with a quick access notification icon. Your ticket can be found in your Wallet app on your iPhone.
   
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STEP 3 (GOOGLE)

For Google Pay, just save to your phone. Tap ‘Save to phone’ and your pass will save to your Google account. You can access your ticket(s) in the Google Pay App on event. Your ticket can be found in your GPay app on your phone.

DOWNLOADING FROM PHONE

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STEP 1

Log-in to your account at TheMonument.Live/MyAccount
   
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STEP 2

A list of your tickets will appear. Tap the link of the event that you wish to save.
   
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STEP 3

Tap the button(s) to add your tickets to your Apple Wallet or Google Pay App. Tickets will be saved on your phone for easy access.
   
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STEP 4 (APPLE)

Tap the ‘Add’ button to add your tickets to your Apple Wallet. On event day, your iPhone will notify you on your home screen with a quick access notification icon. Your ticket can be found in your Apple Wallet.
   
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STEP 4 (GOOGLE)

Tap Save to phone and your pass will save to your Google account. You can access your ticket(s) in the Google Pay App on your phone.

TRANSFER TICKETS

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STEP 1

Log-in to your account at TheMonument.Live/Account-Login
   
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STEP 2

Click “TRANSFER TICKETS”
   
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STEP 3

Select the event you are transferring tickets from, and then select the tickets you are wanting to transfer. Click “Continue” at the bottom of the screen.
   
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STEP 4

Enter the cell phone number or email of the person you would like to transfer the tickets to. Click “Review Transfer” at the bottom of the screen.
   
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STEP 5

Once you have reviewed that the recipients phone number or email address and ticket information are correct, click “Transfer Tickets” at the bottom of the screen.
   
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STEP 6

You will see a confirmation screen once the transfer has been sent. The recipient will have 1 week to accept the transfer, if sent via your mobile device.

ACCEPT THE TRANSFER

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STEP 1

You will receive a text message or email saying that your friend is sending you tickets. Click on the link in the message to accept.
   
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STEP 2                                                        

Click Accept Transfer. Note: If receiving the transfer via email you must accept the tickets on your mobile phone. Tickets must be displayed on a mobile phone, they cannot be printed. 
   
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STEP 3

If you already have a The Monument My Account, sign in as a Returning Online Customer using your email address/Account Number and password. If you don't have an account simply create one.
   
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STEP 4

Click on the icon(s) to Add to Your Apple Wallet or Google Pay.
   
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STEP 5 (Google)

Click “Add” to save to your Apple Wallet or “Save” to save the ticket to your Google Pay Account.